Support center
We answer every email — usually within 24h on weekdays.
support@sanva.tk
Email is preferred so we can track your issue.
In-app
In-App Feedback
App → Account: manage subscription, AI data-sharing consent, and account deletion.
Frequently asked
1. Does LegalDraft give legal advice?
No. LegalDraft provides informational analysis to help you read contracts. It is not a law firm and does not provide legal advice; every analysis screen carries a disclaimer. For legal advice, consult a licensed attorney.
2. Is my contract uploaded to a server?
The original text and PDF are never uploaded — OCR runs on your device. The server keeps only metadata (content hash, contract type, clause count) and analysis results. For AI analysis, only the clause text being analyzed is sent — after your explicit consent — through our gateway to the AI providers (OpenAI and Anthropic). Your name, email and location are not included, and your content is never used to train AI models.
3. How does the scan quota work?
Quota counts contract analyses per calendar month: Free 1 / month, Basic up to 10 / month, Pro unlimited. Re-uploading the same unchanged contract hits the cache and does not consume quota again.
4. How do I cancel my subscription?
iOS: Settings → Apple ID → Subscriptions. Cancellation takes effect at the end of the current billing period; subscription features stay usable until then.
5. Can I request a refund?
Payments are processed by Apple — file at reportaproblem.apple.com. We honor Apple's refund rules and never charge separately.
6. How do I revoke the AI data-sharing consent?
In-app: Account → Privacy, anytime. The next AI analysis will ask for your consent again.
7. How do I delete my account?
In-app: Account → Delete account. Deletion immediately cascade-removes all data tied to your account on the server (profile, contract metadata, risk flags) and cannot be undone. On-device data is removed by deleting the app.